Finesse Home Improvements Ltd

Privacy Policy

From 25th May 2018 the EU Data Protection Regulation (GDPR) is enforceable.

The Privacy Notice set out below complies with the requirements for the Company to explain how it collects and processes personal data.

We respect and value the privacy of all of our Customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your right under the law.

Personal data is any data which relates to an identifiable person, who can be directly or indirectly identified from that data. Personal data does not include details relating to a Company except that this information can identify an individual.

Purpose and Legal Basis for Processing

Finesse Home Improvements Ltd collects personal information from when you make an enquiry (by post, fax, email, website, telephone or conversation) with one of our team.

Finesse Home Improvements Ltd collects personal data so that it can enter into the following business activities:-

  • Supplying our products or services to you. Your personal details are required in order for us to enter into a contract with you.
  • The data that we collect is also used to maintain a record of the work we have carried out on your behalf and to invoice you for rendered services.
  • Communicating with you - This may include responding to emails or calls from you.

Sharing of Personal Data

We may sometimes share your information with third parties in order to supply services to you. In some cases those third parties may require access to some or all of your personal data that we hold.

Where applicable this data will be used to provide essential documentation (Fensa Certificate and Insurance Backed Guarantee (IBG) Certificate). The data will be retained on file for the lifetime of the guarantees which does not normally exceed 5 years.

We do not sell, rent or share data for any other purpose and we will never pass on your data to a third party for marketing purposes.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular page on the site.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Security and retention

Personal information may be held in a paper form or electronically. Where the information is held in a physical form there are physical security measures in place to maintain security of your information, for example, restricted access and locked storage. Where data is held in an electronic format this is password protected.

Personal information is kept for the duration of your time as a Client and can be kept for a period of up to 10 years.

Your rights

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data.
  • The right to access the personal data we hold about you.
  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal date that we have. Unless it is required for accounting purposes in which case we are legally required to keep it by HMRC for a minimum of 7 years
  • The right to restrict (i.e. prevent) the processing of your personal data.
  • The right to object to us using your person data for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data to us directly we are using it with your consent or for the performance of a contract.
  • Rights relating to automated decision-making and profiling - we do not use your personal date in this way.

Identity and contact details for the controller

Finesse Home Improvements Ltd is the controller of your personal data.

Data protection officer is - Julie Gough

Email address -

Telephone no. 01629 824733

Address - Unit 2a, Wirksworth Industrial Centre, Ravens Tor Road, Wirksworth, Derbyshire, DE4 4FY

Please use the information above to contact us about anything to do with your personal data and data protection, including to make a subject access request.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner's Office.

Date of issue: 25.5.18



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